osTicket vs Gleap

Choosing between osTicket and Gleap? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Open-sourceFreePHPBug reportingVisualDev tools

When to choose osTicket

  • Open-source
  • Highly customizable
  • Free

When to choose Gleap

  • Visual bug reporting with screenshots
  • Session replay
  • Easy SDK integration

Key differences between osTicket and Gleap

FactorosTicketGleap
Best fitsmall teams and budget-conscious organizationsSaaS and product-led support teams
Starting priceFree plan / low-cost entryFrom $29/agent/mo
G2-style rating4.1/54.8/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categoryfreesaas

osTicket limitations

  • Very outdated UI
  • Requires PHP/MySQL knowledge

Gleap limitations

  • Niche use case
  • Not a full helpdesk

Switching from osTicket to Gleap or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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