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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs eGain
Choosing between osTicket and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPEnterpriseAIOmnichannel
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When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
Key differences between osTicket and eGain
| Factor | osTicket | eGain |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | enterprise and mid-market teams |
| Starting price | Free plan / low-cost entry | Custom pricing |
| G2-style rating | 4.1/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | free | enterprise |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Switching from osTicket to eGain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.