o
When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs eDesk
Choosing between osTicket and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPMarketplaceAmazonShopify
e
When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between osTicket and eDesk
| Factor | osTicket | eDesk |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | ecommerce and retail support teams |
| Starting price | Free plan / low-cost entry | From $79/agent/mo |
| G2-style rating | 4.1/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | commerce-focused support workflows and order context |
| Category | free | ecom |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from osTicket to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.