osTicket vs DevRev

Choosing between osTicket and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Open-sourceFreePHPDev-firstProductModern

When to choose osTicket

  • Open-source
  • Highly customizable
  • Free

When to choose DevRev

  • Combines CRM, support and product development
  • Modern architecture
  • Built for dev teams

Key differences between osTicket and DevRev

FactorosTicketDevRev
Best fitsmall teams and budget-conscious organizationsSaaS and product-led support teams
Starting priceFree plan / low-cost entryCustom pricing
G2-style rating4.1/54.6/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categoryfreesaas

osTicket limitations

  • Very outdated UI
  • Requires PHP/MySQL knowledge

DevRev limitations

  • Very new
  • Not a traditional helpdesk
  • Niche focus

Switching from osTicket to DevRev or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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