o
When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Deskpro
Choosing between osTicket and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between osTicket and Deskpro
| Factor | osTicket | Deskpro |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | IT and internal service teams |
| Starting price | Free plan / low-cost entry | From $29/agent/mo |
| G2-style rating | 4.1/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | smb, itsm |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from osTicket to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.