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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs ConnectWise
Choosing between osTicket and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPMSPPSA+RMMLegacy
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When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between osTicket and ConnectWise
| Factor | osTicket | ConnectWise |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | IT and internal service teams |
| Starting price | Free plan / low-cost entry | Custom pricing |
| G2-style rating | 4.1/5 | 4.1/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | itsm |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from osTicket to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.