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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Chatwoot
Choosing between osTicket and Chatwoot? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPOpen-sourceOmnichannelIntercom alternative
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When to choose Chatwoot
- Open-source omnichannel
- Good alternative to Intercom
- WhatsApp, Instagram, Twitter native
Key differences between osTicket and Chatwoot
| Factor | osTicket | Chatwoot |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small teams and budget-conscious organizations |
| Starting price | Free plan / low-cost entry | Free plan / low-cost entry |
| G2-style rating | 4.1/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | omnichannel customer conversations |
| Category | free | free |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Chatwoot limitations
- Requires technical setup
- Self-hosted maintenance
Switching from osTicket to Chatwoot or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.