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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs BoldDesk
Choosing between osTicket and BoldDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPModern UIAffordableNew
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When to choose BoldDesk
- Modern UI
- Good pricing
- Rapid development
Key differences between osTicket and BoldDesk
| Factor | osTicket | BoldDesk |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $15/agent/mo |
| G2-style rating | 4.1/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | smb |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
BoldDesk limitations
- Newer to market
- Smaller ecosystem
Switching from osTicket to BoldDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.