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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Atera
Choosing between osTicket and Atera? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPMSPRMMPer technician
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When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Key differences between osTicket and Atera
| Factor | osTicket | Atera |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | IT and internal service teams |
| Starting price | Free plan / low-cost entry | From $99/agent/mo |
| G2-style rating | 4.1/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | itsm |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Atera limitations
- Ticketing is basic compared to PSA leaders
Switching from osTicket to Atera or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.