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When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
NinjaOne vs Vivantio
Choosing between NinjaOne and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
RMMMSPEndpointB2BESMITSM
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When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between NinjaOne and Vivantio
| Factor | NinjaOne | Vivantio |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | Custom pricing | From $42/agent/mo |
| G2-style rating | 4.8/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | mid |
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from NinjaOne to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.