NinjaOne vs TOPdesk

Choosing between NinjaOne and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

RMMMSPEndpointITSMEuropeanHigher education

When to choose NinjaOne

  • Top-rated RMM on G2 (4.8)
  • Excellent endpoint management
  • Great UI
  • 17k+ customers

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between NinjaOne and TOPdesk

FactorNinjaOneTOPdesk
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceCustom pricingCustom pricing
G2-style rating4.8/54.3/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm, enterprise

NinjaOne limitations

  • Ticketing is basic
  • Not a full helpdesk
  • Best with a PSA add-on

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from NinjaOne to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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