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When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
NinjaOne vs Thulium
Choosing between NinjaOne and Thulium? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
RMMMSPEndpointContact centerVoiceCEE
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When to choose Thulium
- Omnichannel contact center
- Strong telephony
- Popular in Central/Eastern Europe
Key differences between NinjaOne and Thulium
| Factor | NinjaOne | Thulium |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | Custom pricing | Custom pricing |
| G2-style rating | 4.8/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | mid |
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Thulium limitations
- Limited presence outside CEE
- Less AI than modern tools
Switching from NinjaOne to Thulium or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.