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When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
NinjaOne vs SupportPal
Choosing between NinjaOne and SupportPal? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
RMMMSPEndpointSelf-hostedPHPData control
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When to choose SupportPal
- Self-hosted PHP helpdesk
- Full data control
- One-time license
- 4.7 on G2
Key differences between NinjaOne and SupportPal
| Factor | NinjaOne | SupportPal |
|---|---|---|
| Best fit | IT and internal service teams | small teams and budget-conscious organizations |
| Starting price | Custom pricing | Custom pricing |
| G2-style rating | 4.8/5 | 4.7/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | free |
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
SupportPal limitations
- Self-hosting maintenance
- Smaller community
Switching from NinjaOne to SupportPal or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.