NinjaOne vs SherpaDesk

Choosing between NinjaOne and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

RMMMSPEndpointFree tierTime trackingInvoicing

When to choose NinjaOne

  • Top-rated RMM on G2 (4.8)
  • Excellent endpoint management
  • Great UI
  • 17k+ customers

When to choose SherpaDesk

  • Free for 1 tech
  • Good time tracking and invoicing
  • Simple

Key differences between NinjaOne and SherpaDesk

FactorNinjaOneSherpaDesk
Best fitIT and internal service teamsIT and internal service teams
Starting priceCustom pricingFree plan / low-cost entry
G2-style rating4.8/54.6/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmfree, itsm

NinjaOne limitations

  • Ticketing is basic
  • Not a full helpdesk
  • Best with a PSA add-on

SherpaDesk limitations

  • Dated UI
  • Limited advanced features

Switching from NinjaOne to SherpaDesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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