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When to choose Missive
- Truly collaborative email — teammates comment in threads
- Excellent mobile apps
- Clean unified inbox
- No per-channel fees
Missive vs Request Tracker
Choosing between Missive and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailCollaborationMobileOpen-sourcePerlLegacy
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When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between Missive and Request Tracker
| Factor | Missive | Request Tracker |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $14/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.8/5 | 4/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | free, itsm |
Missive limitations
- Not a traditional ticketing system
- Limited analytics
- Small company
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from Missive to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.