M
When to choose Missive
- Truly collaborative email — teammates comment in threads
- Excellent mobile apps
- Clean unified inbox
- No per-channel fees
Missive vs Deskpro
Choosing between Missive and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailCollaborationMobileOn-premiseFlexibleCompliance
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When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Missive and Deskpro
| Factor | Missive | Deskpro |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $14/agent/mo | From $29/agent/mo |
| G2-style rating | 4.8/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | smb, itsm |
Missive limitations
- Not a traditional ticketing system
- Limited analytics
- Small company
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Missive to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.