L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs Zammad
Choosing between LiveChat and Zammad? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyOpen-sourceModern UISelf-hosted
Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Key differences between LiveChat and Zammad
| Factor | LiveChat | Zammad |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $20/agent/mo | From $5/agent/mo |
| G2-style rating | 4.5/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | free |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Switching from LiveChat to Zammad or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.