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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs Trengo
Choosing between LiveChat and Trengo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyOmnichannelWhatsAppSocial
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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Key differences between LiveChat and Trengo
| Factor | LiveChat | Trengo |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $20/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | omnichannel customer conversations |
| Category | smb | smb, mid |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Switching from LiveChat to Trengo or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.