L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs Richpanel
Choosing between LiveChat and Richpanel? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyShopifySelf-serviceE-commerce
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When to choose Richpanel
- Deep Shopify self-service (customers can self-solve returns/orders)
- AI for ecom-specific flows
- Clean UI
Key differences between LiveChat and Richpanel
| Factor | LiveChat | Richpanel |
|---|---|---|
| Best fit | small and mid-sized support teams | ecommerce and retail support teams |
| Starting price | From $20/agent/mo | From $29/agent/mo |
| G2-style rating | 4.5/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | commerce-focused support workflows and order context |
| Category | smb | ecom |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Richpanel limitations
- Pricing scales with order volume
- Niche ecom focus
Switching from LiveChat to Richpanel or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.