L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs OTRS Community
Choosing between LiveChat and OTRS Community? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyOpen-sourceITSMEnterprise
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When to choose OTRS Community
- Enterprise-grade open-source
- Highly configurable
- Strong ITSM
- 170k community users
Key differences between LiveChat and OTRS Community
| Factor | LiveChat | OTRS Community |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $20/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.5/5 | 4/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb | free, itsm |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
OTRS Community limitations
- Hard to configure
- Steep learning curve
- Requires technical expertise
Switching from LiveChat to OTRS Community or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.