L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs Odoo Helpdesk
Choosing between LiveChat and Odoo Helpdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyERPOpen-sourceSuite
O
When to choose Odoo Helpdesk
- Part of Odoo ERP suite
- Seamless CRM, sales and inventory integration
Key differences between LiveChat and Odoo Helpdesk
| Factor | LiveChat | Odoo Helpdesk |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $20/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | smb |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Odoo Helpdesk limitations
- Requires Odoo ecosystem
- Limited standalone value
Switching from LiveChat to Odoo Helpdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.