L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs Ivanti
Choosing between LiveChat and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyITSMEnterpriseEndpoint
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When to choose Ivanti
- Enterprise ITSM
- Strong endpoint management
- Good for hybrid IT
- 40k+ customers
Key differences between LiveChat and Ivanti
| Factor | LiveChat | Ivanti |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $20/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm, enterprise |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Ivanti limitations
- Complex implementation
- Legacy feel in some modules
- Expensive
Switching from LiveChat to Ivanti or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.