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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs HelpShift
Choosing between LiveChat and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyMobileGamingSDK
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When to choose HelpShift
- In-app support for mobile
- Strong for gaming
- SDK-based integration
Key differences between LiveChat and HelpShift
| Factor | LiveChat | HelpShift |
|---|---|---|
| Best fit | small and mid-sized support teams | SaaS and product-led support teams |
| Starting price | From $20/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | saas |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
HelpShift limitations
- Niche mobile focus
- Complex SDK integration
- Not for non-mobile
Switching from LiveChat to HelpShift or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.