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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs eGain
Choosing between LiveChat and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyEnterpriseAIOmnichannel
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When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
Key differences between LiveChat and eGain
| Factor | LiveChat | eGain |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $20/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | smb | enterprise |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Switching from LiveChat to eGain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.