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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs eDesk
Choosing between LiveChat and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyMarketplaceAmazonShopify
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When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between LiveChat and eDesk
| Factor | LiveChat | eDesk |
|---|---|---|
| Best fit | small and mid-sized support teams | ecommerce and retail support teams |
| Starting price | From $20/agent/mo | From $79/agent/mo |
| G2-style rating | 4.5/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | commerce-focused support workflows and order context |
| Category | smb | ecom |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from LiveChat to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.