L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
LiveChat vs Dynamics 365
Choosing between LiveChat and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Live chatBest-in-classChat-onlyMicrosoftEnterpriseCRM
D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between LiveChat and Dynamics 365
| Factor | LiveChat | Dynamics 365 |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $20/agent/mo | From $50/agent/mo |
| G2-style rating | 4.5/5 | 4.1/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | enterprise |
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from LiveChat to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.