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When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs Trengo
Choosing between LiveAgent and Trengo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerOmnichannelWhatsAppSocial
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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Key differences between LiveAgent and Trengo
| Factor | LiveAgent | Trengo |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $9/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | omnichannel customer conversations |
| Category | smb | smb, mid |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Switching from LiveAgent to Trengo or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.