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When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs SherpaDesk
Choosing between LiveAgent and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerFree tierTime trackingInvoicing
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When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between LiveAgent and SherpaDesk
| Factor | LiveAgent | SherpaDesk |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $9/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.5/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb | free, itsm |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from LiveAgent to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.