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When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs ManageEngine ServiceDesk Plus
Choosing between LiveAgent and ManageEngine ServiceDesk Plus? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerITSMOn-premiseAffordable
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When to choose ManageEngine ServiceDesk Plus
- Affordable ITSM
- On-premise options
Key differences between LiveAgent and ManageEngine ServiceDesk Plus
| Factor | LiveAgent | ManageEngine ServiceDesk Plus |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $9/agent/mo | From $10/agent/mo |
| G2-style rating | 4.5/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
ManageEngine ServiceDesk Plus limitations
- UI feels very legacy
- Complex upgrades
Switching from LiveAgent to ManageEngine ServiceDesk Plus or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.