L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs Plain
Choosing between LiveAgent and Plain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerAPI-firstDeveloperModern
P
When to choose Plain
- API-first support
- Built for developers
- Modern architecture
- 4.9 on G2
Key differences between LiveAgent and Plain
| Factor | LiveAgent | Plain |
|---|---|---|
| Best fit | small and mid-sized support teams | SaaS and product-led support teams |
| Starting price | From $9/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.9/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | saas |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Plain limitations
- Developer-focused - not for non-technical teams
- Very new
Switching from LiveAgent to Plain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.