L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs osTicket
Choosing between LiveAgent and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerOpen-sourceFreePHP
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When to choose osTicket
- Open-source
- Highly customizable
- Free
Key differences between LiveAgent and osTicket
| Factor | LiveAgent | osTicket |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $9/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.5/5 | 4.1/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | free |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Switching from LiveAgent to osTicket or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.