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When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs Odoo Helpdesk
Choosing between LiveAgent and Odoo Helpdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerERPOpen-sourceSuite
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When to choose Odoo Helpdesk
- Part of Odoo ERP suite
- Seamless CRM, sales and inventory integration
Key differences between LiveAgent and Odoo Helpdesk
| Factor | LiveAgent | Odoo Helpdesk |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $9/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | smb |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Odoo Helpdesk limitations
- Requires Odoo ecosystem
- Limited standalone value
Switching from LiveAgent to Odoo Helpdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.