L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs NinjaOne
Choosing between LiveAgent and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerRMMMSPEndpoint
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When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
Key differences between LiveAgent and NinjaOne
| Factor | LiveAgent | NinjaOne |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $9/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Switching from LiveAgent to NinjaOne or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.