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When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs LiveChat
Choosing between LiveAgent and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerLive chatBest-in-classChat-only
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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between LiveAgent and LiveChat
| Factor | LiveAgent | LiveChat |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $9/agent/mo | From $20/agent/mo |
| G2-style rating | 4.5/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | smb |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from LiveAgent to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.