LiveAgent vs Kustomer

Choosing between LiveAgent and Kustomer? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

AffordableLive chatCall centerOmnichannelRetailCRM

When to choose LiveAgent

  • Excellent live chat and call center features
  • Very affordable
  • 200+ integrations

When to choose Kustomer

  • True omnichannel timeline
  • Deep customer context
  • Great for retail

Key differences between LiveAgent and Kustomer

FactorLiveAgentKustomer
Best fitsmall and mid-sized support teamsenterprise and mid-market teams
Starting priceFrom $9/agent/moFrom $89/agent/mo
G2-style rating4.5/54.3/5
Main focusticket management, collaboration, and support operationsAI-assisted support and automation
Categorysmbenterprise, ecom

LiveAgent limitations

  • UI is somewhat cluttered
  • Mobile app lacks features

Kustomer limitations

  • Expensive starting price
  • Complex implementation

Switching from LiveAgent to Kustomer or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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