L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs Kayako
Choosing between LiveAgent and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerEmailLive chatLegacy
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When to choose Kayako
- Unified customer journey
- Good live chat
Key differences between LiveAgent and Kayako
| Factor | LiveAgent | Kayako |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $9/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | smb | smb |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Switching from LiveAgent to Kayako or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.