LiveAgent vs HaloITSM

Choosing between LiveAgent and HaloITSM? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

AffordableLive chatCall centerITSMModernFeature-rich

When to choose LiveAgent

  • Excellent live chat and call center features
  • Very affordable
  • 200+ integrations

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

Key differences between LiveAgent and HaloITSM

FactorLiveAgentHaloITSM
Best fitsmall and mid-sized support teamsIT and internal service teams
Starting priceFrom $9/agent/moFrom $40/agent/mo
G2-style rating4.5/54.8/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysmbitsm

LiveAgent limitations

  • UI is somewhat cluttered
  • Mobile app lacks features

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Switching from LiveAgent to HaloITSM or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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