LiveAgent vs Gleap

Choosing between LiveAgent and Gleap? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

AffordableLive chatCall centerBug reportingVisualDev tools

When to choose LiveAgent

  • Excellent live chat and call center features
  • Very affordable
  • 200+ integrations

When to choose Gleap

  • Visual bug reporting with screenshots
  • Session replay
  • Easy SDK integration

Key differences between LiveAgent and Gleap

FactorLiveAgentGleap
Best fitsmall and mid-sized support teamsSaaS and product-led support teams
Starting priceFrom $9/agent/moFrom $29/agent/mo
G2-style rating4.5/54.8/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysmbsaas

LiveAgent limitations

  • UI is somewhat cluttered
  • Mobile app lacks features

Gleap limitations

  • Niche use case
  • Not a full helpdesk

Switching from LiveAgent to Gleap or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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