L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs Gladly
Choosing between LiveAgent and Gladly? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerB2CPeople-centricEnterprise
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When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Key differences between LiveAgent and Gladly
| Factor | LiveAgent | Gladly |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $9/agent/mo | From $150/agent/mo |
| G2-style rating | 4.5/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | enterprise |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Switching from LiveAgent to Gladly or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.