L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs Freshchat
Choosing between LiveAgent and Freshchat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerChatChatbotFreshworks
F
When to choose Freshchat
- Good chatbot builder
- Native to Freshworks ecosystem
Key differences between LiveAgent and Freshchat
| Factor | LiveAgent | Freshchat |
|---|---|---|
| Best fit | small and mid-sized support teams | SaaS and product-led support teams |
| Starting price | From $9/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | saas, smb |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Freshchat limitations
- Better when bundled with Freshdesk
- Standalone feels incomplete
Switching from LiveAgent to Freshchat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.