L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs FreeScout
Choosing between LiveAgent and FreeScout? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerOpen-sourceSelf-hostedFree
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When to choose FreeScout
- Open-source
- Free forever
- Looks like Help Scout
Key differences between LiveAgent and FreeScout
| Factor | LiveAgent | FreeScout |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $9/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.5/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | free |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
FreeScout limitations
- Requires own hosting
- Modules cost extra
Switching from LiveAgent to FreeScout or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.