LiveAgent vs eGain

Choosing between LiveAgent and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

AffordableLive chatCall centerEnterpriseAIOmnichannel

When to choose LiveAgent

  • Excellent live chat and call center features
  • Very affordable
  • 200+ integrations

When to choose eGain

  • Enterprise omnichannel
  • Strong knowledge management
  • AI-first since late 1990s

Key differences between LiveAgent and eGain

FactorLiveAgenteGain
Best fitsmall and mid-sized support teamsenterprise and mid-market teams
Starting priceFrom $9/agent/moCustom pricing
G2-style rating4.5/54.2/5
Main focusticket management, collaboration, and support operationsAI-assisted support and automation
Categorysmbenterprise

LiveAgent limitations

  • UI is somewhat cluttered
  • Mobile app lacks features

eGain limitations

  • Complex implementation
  • Legacy feel
  • Not for SMBs

Switching from LiveAgent to eGain or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

LiveAgent vs ZendeskeGain vs ZendeskLiveAgent vs FreshdeskeGain vs FreshdeskLiveAgent vs IntercomeGain vs IntercomLiveAgent vs Help ScouteGain vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk