L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs eDesk
Choosing between LiveAgent and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerMarketplaceAmazonShopify
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When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between LiveAgent and eDesk
| Factor | LiveAgent | eDesk |
|---|---|---|
| Best fit | small and mid-sized support teams | ecommerce and retail support teams |
| Starting price | From $9/agent/mo | From $79/agent/mo |
| G2-style rating | 4.5/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | commerce-focused support workflows and order context |
| Category | smb | ecom |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from LiveAgent to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.