L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs Dynamics 365
Choosing between LiveAgent and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerMicrosoftEnterpriseCRM
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When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between LiveAgent and Dynamics 365
| Factor | LiveAgent | Dynamics 365 |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $9/agent/mo | From $50/agent/mo |
| G2-style rating | 4.5/5 | 4.1/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | enterprise |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from LiveAgent to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.