L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs Deskpro
Choosing between LiveAgent and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerOn-premiseFlexibleCompliance
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When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between LiveAgent and Deskpro
| Factor | LiveAgent | Deskpro |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $9/agent/mo | From $29/agent/mo |
| G2-style rating | 4.5/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb | smb, itsm |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from LiveAgent to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.