L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
LiveAgent vs BoldDesk
Choosing between LiveAgent and BoldDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
AffordableLive chatCall centerModern UIAffordableNew
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When to choose BoldDesk
- Modern UI
- Good pricing
- Rapid development
Key differences between LiveAgent and BoldDesk
| Factor | LiveAgent | BoldDesk |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $9/agent/mo | From $15/agent/mo |
| G2-style rating | 4.5/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | smb | smb |
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
BoldDesk limitations
- Newer to market
- Smaller ecosystem
Switching from LiveAgent to BoldDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.