Kustomer vs TOPdesk

Choosing between Kustomer and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

OmnichannelRetailCRMITSMEuropeanHigher education

When to choose Kustomer

  • True omnichannel timeline
  • Deep customer context
  • Great for retail

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between Kustomer and TOPdesk

FactorKustomerTOPdesk
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $89/agent/moCustom pricing
G2-style rating4.3/54.3/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categoryenterprise, ecomitsm, enterprise

Kustomer limitations

  • Expensive starting price
  • Complex implementation

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from Kustomer to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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