K
When to choose Kustomer
- True omnichannel timeline
- Deep customer context
- Great for retail
Kustomer vs Dynamics 365
Choosing between Kustomer and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
OmnichannelRetailCRMMicrosoftEnterpriseCRM
D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between Kustomer and Dynamics 365
| Factor | Kustomer | Dynamics 365 |
|---|---|---|
| Best fit | enterprise and mid-market teams | enterprise and mid-market teams |
| Starting price | From $89/agent/mo | From $50/agent/mo |
| G2-style rating | 4.3/5 | 4.1/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | enterprise, ecom | enterprise |
Kustomer limitations
- Expensive starting price
- Complex implementation
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from Kustomer to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.