Kustomer vs Deskpro

Choosing between Kustomer and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

OmnichannelRetailCRMOn-premiseFlexibleCompliance

When to choose Kustomer

  • True omnichannel timeline
  • Deep customer context
  • Great for retail

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

Key differences between Kustomer and Deskpro

FactorKustomerDeskpro
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $89/agent/moFrom $29/agent/mo
G2-style rating4.3/54.3/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categoryenterprise, ecomsmb, itsm

Kustomer limitations

  • Expensive starting price
  • Complex implementation

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Switching from Kustomer to Deskpro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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