Kustomer vs ConnectWise

Choosing between Kustomer and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

OmnichannelRetailCRMMSPPSA+RMMLegacy

When to choose Kustomer

  • True omnichannel timeline
  • Deep customer context
  • Great for retail

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

Key differences between Kustomer and ConnectWise

FactorKustomerConnectWise
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $89/agent/moCustom pricing
G2-style rating4.3/54.1/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categoryenterprise, ecomitsm

Kustomer limitations

  • Expensive starting price
  • Complex implementation

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Switching from Kustomer to ConnectWise or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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